What to do if my already purchased subscription doesn't work?

If you’ve already purchased a subscription but are unable to access premium features, don’t worry — you do not need to pay again. Sometimes, issues with subscription recognition can occur due to device settings or app updates. Follow these steps to restore your access:

Step 1: Restore your purchase

• Open the app and click on → Restore Purchasing.
• This will refresh your subscription status and grant access to all premium features.

Step 2: Restart your device

• If restoring the purchase doesn’t work, restart your phone and try again. This can resolve temporary issues with device caching or connectivity.

Step 3: Reinstall the app

• If the problem persists, delete the app from your device.
• Restart your phone.
• Reinstall the app from the App Store or Google Play.
• Once installed, click on → Restore Purchasing to regain access to your subscription.

Tips:

• Make sure you're using the same Apple ID / Google Play account used to purchase the subscription.
• Ensure your device has a stable internet connection when restoring purchases.

Following these steps should allow you to regain full access to your subscription without additional charges. If you continue experiencing issues, please contact our Support team for further assistance.

Updated on: 15/03/2026